Privacy policy

This Privacy Policy explains how BONDOMilano and BondAirOne collect, use, store, and protect your personal data in accordance with the Swiss Federal Data Protection Act (nFADP).

Your trust matters. We treat your data with care, transparency, and respect.

1. Who We Are

This Privacy Policy applies to:

BONDOMilano – Master brand for Lifestyle, Aroma Longevity, Textile, F&B and Cosmetics
BondAirOne – Sub-brand for Aroma & Diffuser systems

Website:

We are the data controller for all data collected through our websites, online shop, and customer service channels.

2. Personal Data We Collect

We only collect data necessary for fulfilling orders, providing service, and improving your experience.

a. Data You Provide Directly

  • Name

  • Address & delivery information

  • Email address

  • Phone number (optional)

  • Order information

  • Payment details (processed securely by third parties — we do not store card numbers)

  • Customer support messages

b. Data Collected Automatically

  • IP address

  • Device information

  • Browser type

  • Pages viewed

  • Session duration

  • Cookies & analytics data

c. Marketing & Preference Data (Optional)

  • Newsletter subscriptions

  • Product preferences

  • Reviews or survey responses

We do not collect sensitive personal data.

3. Purpose of Data Processing (as required by Swiss law)

We process your data solely for the following purposes:

  • Fulfilling and delivering your orders

  • Managing payments and invoices

  • Improving website performance and user experience

  • Providing customer support

  • Sending service emails & order notifications

  • Sending marketing content only if you explicitly opt in

  • Preventing misuse and ensuring secure transactions

  • Internal analytics and future product improvement

We do not sell personal data.

4. Legal Basis (nFADP Compliance)

Under the updated Swiss Data Protection Act, we use your data based on:

  • Performance of a contract (order processing & shipping)

  • Your consent (newsletter, marketing communication)

  • Legitimate interest (fraud prevention, website optimization)

  • Legal obligations (tax and accounting requirements)

5. Cookies & Tracking Technologies

We use cookies to:

  • Enable cart and checkout

  • Save preferences

  • Improve loading speed

  • Analyze traffic and performance

You can disable cookies at any time in your browser settings.

A separate Cookie Policy can also be provided if you need one.

6. Data Sharing

We only share your data with trusted Swiss and international partners required to operate our business:

  • Payment providers (Stripe, PayPal, etc.)

  • Shipping carriers

  • IT hosting & security partners

  • Analytics tools (Google Analytics, etc.)

  • Email and notification services

All partners comply with Swiss data protection requirements or equivalent protections.

No data is sold to third parties — ever.

7. International Data Transfers

Some partners may process data outside Switzerland (e.g., EU or US).
We ensure protection through:

  • Adequate data protection decisions (EU/EEA)

  • Standard Contractual Clauses (SCC)

  • Equivalent safeguards required by Swiss law

8. Data Security (Swiss Standard)

We apply strict measures to secure your data:

  • Encrypted website (SSL)

  • Secure payment gateways

  • Firewalls and server protection

  • Limited internal access

  • Continuous system monitoring

9. Data Retention

We keep your data only as long as necessary:

  • To fulfill your order

  • To offer customer support

  • To comply with legal storage requirements

  • To maintain your account (if created)

You may request deletion at any time unless we are required by law to retain certain data.

10. Your Rights (Under the Swiss nFADP)

You have the right to:

  • Request information about your stored data

  • Correct inaccurate personal data

  • Request deletion of your data (Right to Erasure)

  • Withdraw consent (for newsletter/marketing)

  • Object to processing under legitimate interest

  • Request data portability where applicable

To exercise your rights, contact us at:

info@bondo.ch

We respond to all requests within the timeframe required by Swiss law.

11. Children’s Privacy

Our websites and products are not intended for individuals under 16.
We do not knowingly collect data from children.

12. Updates to This Policy

We may update this Privacy Policy if:

  • Our services change

  • Legal requirements change

  • We introduce new features or products

Updates will be posted here with a revised date.

13. Contact

For privacy questions, data access, or removal requests:

BONDOMilano / BondAirOne
Email: info@bondo.ch
Website: www.mybondo.com