Shipping policy

1. Processing Time

• All orders are processed within 1–3 business days.

• Orders are not shipped or delivered on weekends or public holidays.

• If we experience a high volume of orders, processing may be delayed by a few days. You will be notified if there is any significant delay.

2. Shipping Methods & Delivery Time

• We offer multiple shipping options, including standard, expedited, and express shipping.

• Delivery times vary depending on your location and the selected shipping method.

  • Standard: 5–10 business days

  • Expedited: 3–5 business days

  • Express: 1–3 business days

3. Shipping Costs

• Shipping charges are calculated and displayed at checkout.

• Occasionally, promotions or discounts may apply (e.g., free shipping on selected items or above a certain order value).

4. Order Tracking

• Once your order has shipped, you will receive an email or SMS with a tracking number and link to track your shipment.

5. Shipment Delays

• Delivery delays may occur due to weather conditions, carrier issues, customs checks, or high-volume seasons.

• If your order is significantly delayed, contact us for support.

6. International Shipping

• We ship internationally to selected countries.

• Customs fees, taxes, or import duties are the customer’s responsibility.

7. Wrong Address or Incomplete Information

• Customers are responsible for providing accurate shipping information.

• If an order is returned due to an incorrect address, additional shipping charges may apply.

8. Damaged or Lost Packages

• If your package arrives damaged, contact us within 48 hours with photos so we can investigate.

• If your package is lost by the carrier, we will assist you in filing a claim or arranging a replacement.

9. Order Changes or Cancellation

• Orders can be changed or canceled within 12 hours of placement. After that, the order may already be in processing or shipped.

10. Contact Information

For shipping-related inquiries, email us or reach out through our support page.